Comparison And Contrast Of Lit Essay -- essays research papers

The view purpose of a creator can be resolved effectively by looking at works of a similar fundamental plots and characters. Likewise by differentiating a similar two works is similarly as significant. “Little Red Riding Hood'; by Charles Perrault and Angela Carter’s “The Company of Wolves'; are flawless models. The writer’s reason, portrayal, and clarity shows one of numerous methods of pinpointing the author’s predisposition. Â Â Â Â Â Clearly Carter and Perrault show an inclination with the characters in their accounts. Carter’s fundamental character being a female whom is cunning, solid, and a top to bottom mastermind who is continually thinking ahead. This shows the writer was likely composition during the women’s development, where ladies started entering the work place and getting more than unimportant items or at home moms. Then again Perrault’s perspective on a youthful blameless youngster, appears with the result that one ought to take in their exercise from this story. This was average preceding the advanced age when stories were exercises learned. There were strict ramifications noted in Carter’s work where Perrault didn't. For instance “she is dressed and prepared and it is Christmas Eve,'; (820) and another model “you must run as though the Devil is after you.';(820) Yet another expression that identifies with the Devil states, & amp;#8220;They state there’s a treatment the Devil gives you that transforms you into a wolf t...

American National Government Free Essays

What a bit of composing must that be, one definitely thinks, the story which adds to and goes before by two months the shocking fall of a President. All the President’s Men is the genuine record of Washington Post’s two youthful columnists, Carl Bernstein and Bob Woodward who led two years of examinations to loosen the Gordian bunch and in the end uncover of an extremely muddled political connivance mounting up to the Chief of State. The genuine report begins one bright Saturday in the Capital in 1974, when the two creators have begun chipping away at the subject of the Watergate break-in and forms into an expansive request through the political misrepresentation and violations that lead to the abdication of the then president Richard Nixon and his organization. We will compose a custom exposition test on American National Government or then again any comparable subject just for you Request Now Despite the fact that described in a basic and compact way, practically transmitted, the story dumbfounded me due to the tremendous offer of the hunt and the fortitude of taking it to its end, the chain-response it incited, which clearly upset the political existence of the US and started up the world’s popular conclusion. Putting it continuously, we see that President Nixon surrendered two months after the story was distributed. Carl Bernstein Bob Woodward’s examination was inside and out an extraordinary factor which added to the exposure of a filthy business including tax evasion, false constituent crusade, unlawful wiretapping and different violations that contradict to the very standards of the American Constitution and the Governmental foundation, and to the estimations of majority rules system altogether. Without a doubt, the total of notes, papers and requests that the two correspondents have accumulated for the two-year inclusion in The Washington Post has brought forth a book loaded with anticipation, simple to peruse for the less started, brimming with understanding into the political intrigues and pecking orders at the White House and different living beings like CIA and FBI. The genuine story was granted the Pulitzer cost and enlivened an exceptionally loyal cinematographic adjustment in 1976, which as I would see it regards precisely the long and exhaustive critical thinking demarche of the two journalists through a net of hundreds and several leads. What I enjoyed is the cadence of the story and the aroma of the time. It is dumbfounding to peruse the first narratives of a journalistic examination that had such a great amount of effect in the political and regulatory existence of the United States. From the start, I thought that it was a decent, quick paced investigator story that interests to the traveler covered up in any of us, including a theft interest and two â€Å"ordinary† legends portraying their headstrong exertion to infiltrate an exceptionally unnerving mass of quiet that lead higher that both of them had envisioned. Up to that point, it resembled every single great criminologist ordinarily do. In any case, about dozen pages later, the substantial obligation of the entire record struck me. That is to say, as outsider, this gave me an extremely unrefined and unexpected understanding into the implications of the American organization seen through the eyes of expert writers around then, without quite a bit of presentation or decoding. This could represent a negative point, the velocity of the portrayal, if the book had been intended to be instructive, not enlightening: a depiction of the occasion. Also, on the grounds that it was composed when this outrage developed to be key to the every day life of Americans, it accomplishes a job that I discover fundamental for a generally excellent narrative: the beat of the time, the life forms of choice, the force structures and weight games, the little problems at the Post’s home office and so forth. Despite the fact that I had some idea about the undertaking previously, the book propelled me into a thrill ride into the universe of governmental issues, paper news coverage and correspondences. Prior to perusing it as a hair-raising story, for me it was a manual of journalistic philosophy and instinct. I especially loved considering the moral issues of such an open related undertaking and the duty towards the crowd, sources and on-screen characters, the devoted carefulness in working their way through this bug catching network of mystery associations and political conventions. In any case, in general, I discovered especially rousing the inconsistent development of the entire plan up to the last takeover. There are a few phases where Woodward and Bernstein’s discoveries give butterflies in the stomach, such as finding that one of the Watergate gatecrashers was a CIA security specialist, or when the two journalists meet the clandestine operator â€Å"Deep-Throat†, and afterward when they distribute the discoveries of the FBI with respect to the more noteworthy extent of the thievery, which was in certainty a tremendous misappropriation of assets, harm intended to make assets for Nixon’s re-appointment. Furthermore, despite the fact that this book isn't written in an instructive way, the realities represent themselves past any ethics or substantial ends. As their reverberation demonstrates, the articles, book and afterward the film they propelled made a totally new way to deal with America’s establishments and, most presumably, raised an extraordinary addressing mark over the political systems around the world. Taking up by the follows it left, I trust â€Å"All the President’s Men† figured out how to demonstrate that any natural establishment is profoundly sketchy and might be one-sided or fake in spite of its philosophy. In any case, from an authentic perspective, the book further shows that these systems are savable given the ability to speak freely and look into is permitted. The very rule of majority rule government is that every individual has the benefit and the obligation to contribute for the aggregate prosperity, thus they can become operators of progress, when anomalies occur. I profoundly accept this book animates such mindfulness and, why not, the reflex to keep one’s eye open and act with refusal when required. In outcome, the papers make a brilliant material for our American National Government course since it gives an extremely solid contextual analysis of the American administrative plan of government and its latent capacity breaks. It underlines how the fourth state power, the broad communications, can add to the guideline of an in the end defiled framework by rendering it straightforward. We additionally have an extremely mind boggling access to exceptionally secret data and behind the scene leads in the administrative hive. Since I originate from an alternate culture, I regarded the way this story, composed with unobtrusiveness, uncovers the intensity of the press inside American political procedure, just as the intensity of the individual(s) inside the chains of importance of intensity. The assurance, persistence of the two columnists, considerably subsequent to hitting evident impasses lead to a tremendous assembly of powers and a generous change. In understanding, I might want to make reference to the nationalism of the veteran â€Å"Deep Throat†, uncovered after over 30 years of privacy as â€Å"FBI ‘s No. 2† authority, W. Imprint Felt† . This is a case of an individual conviction activity taken in spite of the incredible dangers, without which the entire story could have passed doubtful. Pondering about the genuine commitment of Felt, I came about the announcement of the two journalists in a 2005 Washington Post article. As per article’s writer David Von Drehle’s, â€Å"Woodward and Bernstein communicated a worry that the Deep Throat story has, throughout the years, come to cloud the numerous different components that went into uncovering the Watergate story: different sources, different examiners, high-sway Senate hearings, a stunning trove of mystery White House tape chronicles and the unequivocal mediation of a consistent U. S. Preeminent Court. † To my understanding, Bob Woodward and Carl Bernstein have been exceptionally mindful of the blast their examination would thusly induce. There followed an extraordinary chain-response by which the juridical force, the knowledge administrations and different foundations have similarly added to the creation of the total body of evidence against the President and his organization, through broad legitimate techniques. For me, this is as it were a transformation. It is an unrest in light of the fact that the defilement and the counter protected deeds are reviled to the popular supposition and, despite the fact that this mounts up to the leader of the express, the liable part completes uncovered, with denounces in agreement. Despite the fact that this book has been written in a short and smart way, without individual elaboration or clarifications, it unquestionably reproduces the beat of the time and the sensational beat of the rising request. By and by, I believe I had been hauled additionally in the â€Å"present tense† of the best governmental issues analyst story of the passed century. Despite the fact that the creators don't make any profound examination either about the force structures they contact, or about the results of their examination, it stays a stupendous exposition situation of the changing idea of political activities and the specific system of the state powers during the hour of Nixon and past. References: Bernstein, Carl; Woodward, Bob. â€Å"All the President's Men†. New York: Simon Schuster, 2006. Von Drehle, David. â€Å"FBI’s No. 2 Was ‘Deep Throat’†. June 1, 2005; Page A01. Washington Post. 8 Sept. 2007 http://www. washingtonpost. com/wp-dyn/content/article/2005/05/31/AR2005053100655. html Step by step instructions to refer to American National Government, Papers

An Advanced Writing Skill For Your Essay

An Advanced Writing Skill For Your EssayIf you are interested in taking your writing to the next level, you may want to consider an advanced writing ability with the help of an independent samples test essay course. This type of program will help you learn more about how to write the best essays possible.The process of writing an essay is not always easy. There are many things that can happen when you are trying to write a persuasive essay. You have to understand your audience and what they are expecting from your essay. A good writing course can help you do this.The best way to write a successful essay is to think about the problem that your readers are facing and write about their problems. When you are faced with a problem, it is easy to write about it. When you are writing about problems, you should try to think about what caused it. You may need to do some research in order to solve it.The most powerful information that you can use is your own experience. People read for truth a nd people who have experience usually have information that others do not. Knowing about something is never bad, but knowing about the right thing to do will help you do it better.There are two main types of writing that you can use to create powerful essays. One is historical writing and the other is fictional writing. Historical writing is about the past. You may choose to write about something that is happening today and it will be different from the historical accounts that you read about.Fictional writing is about things that have happened in the future. You may use this as an introduction to the main theme of your essay. These can be as simple as a character or as complex as an entire book. You may also use a mixture of both because if you go over the same point over again, it does not make a very good essay.You also want to consider what your audience wants to hear. If you are writing about a book that has been published recently, you should use a language that is similar to what is used today. If you are writing about something that is current, you will want to create a way for people to relate it to what is happening today.You should learn more about the writing skills you need to become a great writer. Start by learning more about the independent samples test essay course that is designed to help you get better at what you do.

The United States And The Sharing Economy - 2694 Words

The United States has serious labor market challenges as a result of rising wage inequality between people and the slow middle class wage growth. The need to provide individuals with variety of goods, service and information raise specific economic phenomena called â€Å"sharing economy†. This model of economy includes different types of industry categories: sharing information (YouTube), property (Airbnb), transportation (Uber) and more. The sharing economy works in the same way as a traditional market, where individuals exchange different goods and service. The central concept of sharing economy (collaborative consumption) is the access to the goods. The application of regulation is the major issue with this type of innovated economy. The sharing economy is a nontraditional, because the workers’ luck of benefits and the type of economical market system that creates an income and job opportunity. On the other hand this type of market provides a different type of benefi ts as: flexible schedule and employment; saving energy and less waste; self regulation; lower costs of the product. The context is of a great interest since participation in sharing communities and services is characterized by obligation to do good for other people and for the environment, such as sharing, and engaging in sustainable behavior (Prothero et al, 2011). The challenge of any market includes and market of sharing economy is to ensure the supply and demand. Specifically for the sharing market is the wayShow MoreRelatedDisadvantages Of The Middleman Economy1221 Words   |  5 PagesMichael Munger, the director of the Philosophy, Politics, and Economics at Duke University, constructs two fundamental arguments discussing the Middleman Economy and the Sharing Economy. However, to understand Munger’s arguments we must first define transactions costs. Transactions costs are compromised of the three main components: triangulation, transfer and trust. Triangulation is the process of connecting the seller and the buyer which can be difficult due to language or geographical barriersRead MoreThe Government s Methods Of Intervention891 Words   |  4 PagesThe government’s methods of intervention are to enhanced public/private collaboration, proposing new cybersecurity legislations, established partnerships to secure technology, data information sharing, protected consumers, and increase security on Federal networks† (Fact Sheet). By detecting common cyber dangers and obtain additional resources from the private sector assets can reduce the risk of threats against our country. President Obama and his Administration has addressed the major risk of cybersecurityRead MoreDr. Vernon Krieble Company Essay957 Words   |  4 Pagesthe largest groups. (Merchant Van der Stede, 2012) Mexican Environment The Mexican environment is considerably different from the United States. Jose Monteiro will need to consider Mexico’s culture when designing and using his management control system. Mexican employees seem to be more group oriented than individual oriented, as they are in the United States. As a result, Jose needs to familiarize himself with Mexico’s culture, and understand what motivates employees to work hard. MexicoRead MoreOn This Prepare I Will Talk About Uber And The Sharing1261 Words   |  6 PagesOn this prepare I will talk about Uber and the sharing Economy. How Uber and sharing economy has connect and how the Uber company benefiting from this economic system. Also, I will try to discuss about greater worker flexibility and worker insecurity. What make us to claimed that Uber has a magnificent work flexibility and worker insecurity or does it add to a climate of worker insecurity? Or does it do both? If both, what is the predominate effect of Uber on w orkers? Is Uber’s ‘market-based’Read MoreThe Digital Revolution835 Words   |  4 Pagesinformation is secure, commerce is not compromised, and the infrastructure is not infiltrated† (United States, 2009). The United States (US) government has a responsibility to its people to protect commerce, critical infrastructure and itself from cyber threats. From the beginning of President Barack Obama’s administration, he has made it clear that cybersecurity is one of the most important challenges the United States face. The US government has applied a wide variety of policies to improve cyber defensesRead MoreFicial Language Of The United States933 Words   |  4 PagesAmericans speak English, why is the government not making it the official language of the United States? (Mujica). A lot of people have been arguing about this topic for decades. So far, the American Congress has declined all the charges to make English the official language. The Congress claims that it may be an infringement of individual rights. Nevertheless, making English the official language of The United States will significantly benefit the American people. It will create a sense of union amongRead MoreAn avowed nationalist, who had impact on the American dream, Theodore Roosevelt brought presidency1200 Words   |  5 Pagesbrought presidency and nation into the twentieth century. (Theodore) Theodore Roosevelt was the twenty sixth president of the United States, a president that had great impact in politics. He was born into a rich family, and he suffered from asthma during his childhood (United States. National Park service). He studied at Harvard University, and the Columbia law school (United States. National Park service 2). He attended the New York Assembly, which was his first step in to politics (Hall of Governors)Read MoreThe Problem Of Homeless Heroin Injectors For A 10 Year Period1046 Words   |  5 Pagestheir commitment to heroin (5). Throughout my paper, it will show that medication has an important implication in the lives of the homeless heroin injectors. Moral expectations in the Edgewater drug community is based on sharing, fairness, and justice (6). This type of economy is perfect for small communal societies, where their motto is to get mutual aid in order to avoid the free rider problem. Members of the community pool their money together to purchase heroin, and then they all get an equalRead MoreMight Grass Growth Be Inhibited by Salt783 Words   |  4 PagesEffective Presentation Mariam Kenyab â€Å"Economic growth is the raise in price of the goods and services created by an economy.† (GDP Growth Definition, n.d., para1). It is measured by the percent rate of increase and calculated in real terms, for example: inflation- adjusted terms to net in the result of inflation on the price of the goods and services produced. The GDP per capita is frequently used as a pointer as the average of living for individuals in a specific area, and economic growthRead MoreCauses and Effects of The Great Depression in the United States1238 Words   |  5 PagesGreat Depression in the United States of America. One cause of the depression is the effects of World War One. World War one had many devastating effects on countries all across the globe. In the United States millions of lives were lost to the war, as well as huge amounts of money that had been used to fund the war. All across the globe vast destruction of property was found. This in turn caused a disruption of trade. Countries were more concerned with fixing their own economies than helping others

Women in Julius Caesar - Free Essay Example

Sample details Pages: 2 Words: 499 Downloads: 7 Date added: 2019/03/26 Category History Essay Level High school Tags: Julius Caesar Essay Did you like this example? Julius Caesar could not see his death coming, but perhaps his wife did. In the play The Tragedy of Julius Caesar, there is more to it than betrayal and death. Besides Caesar and Brutus, other characters play a major role in the story and they are not all men. Don’t waste time! Our writers will create an original "Women in Julius Caesar" essay for you Create order Two of the main men in the plays, Caesar and Brutus, their wives have a big role in the story line. One of them is Portia Brutus ´ wife and the next is Calphurnia Caesars wife. Portia and Calpurnia have small but yet significant scenes, that goes on and is remembered throughout the whole play. Their roles and actions foreshadow the biggest part of the story, Caesar ´s death and then later, Brutus ´s. One necessary female roll in the play was Portia, she is the daughter of Cato. She is also Brutus’ wife. Portia, in all the chaos and drama goes on and proves her loyalty to Brutus. To prove her loyalty and that she can be trusted, first she cut her leg open to prove that if she could handle that then she can handle whatever Brutus was dealing with. She later killed herself.  ¨Impatient of my absence ,and grief that young octavius with Mark Antony†(IV.3.150-151). She does this for reasons that brutus is gone and two bad men are in charge. He does not trust her to tell her where he is going an what is happening, he believes she cant handle it because she is a woman. Calphurnia, Caesars’ wife, has an unexpected dream that changes everything. Calpurnia has a dream about a bloody caesar statue and the people of rome were washing their hands in the blood. This is a very odd because what come to happen to Caesar. This dream probably had  Calphurnia very worried and scared for what can happen. â€Å"Help, ho! They murdered Caesar!†(2.2.3). She did not even keep it in she let Ceaser know. She does everything shes capable of doing to keep him home. She tells him all the signs that has happened that he should not go out to where something bad can happen. Ceaser did stay home but eventually left. Both Caesars’ and Brutus’ wives had a impact on both of them. Of course if they were were couples the men had their thoughts of them. The women were very strong, to be in the positions going through the death and confusion. Although Caesar did eventually he considered Calpurnias feelings and her concerns. This showed that he indeed did care and love her. Brutus and Portia had a complicated relationship. Brutus felt that he couldnt tell her everything and kept very important things from her. Brutus seen how Portia is determined to prove her loyalty to him by slashing herself in the thigh â€Å"Here in the thigh, can i bear that with patience†(2.1.301). She proves that she is more than just another girl. And not just used to have sex with. And that she can be trusted.

The Carpe Diem Poetry By Andrew Marvell Essay - 1773 Words

The Carpe Diem Poetry was more common during the Renaissance period and it urged people to acknowledge the swiftness of time and how imperative it was to make good use of opportunities. In fact, a number of poets used the style in creating the various themes such as death, life, time and sexuality. More importantly, some of the poems even adopted the sexual innuendos as a way of looking at the sexuality indirectly. For instance, the poem â€Å"To His Coy Mistress† by Andrew Marvell reveals multiple themes that insist that people should use their time effectively. More specifically, it illustrates mortality and how death is inevitable, insisting individuals should enjoy the pleasures the world offers, especially sex. Robert Herrick’s â€Å"To the Virgins, to Make Much of Time† also insists that virgins should use their time well and ensure that death does not end any plans they had. John Donne’s â€Å"The Flea† uses the image of a flea and the mixing of blood and fluids to persuade a girl into having sex. Even â€Å"The Passionate Shepherd to His Love† by Christopher Marlowe captures the theme of Carpe Diem, which insists on the swift passage of time and the need to use every opportunity effectively. All in all, the four poems use sexual innuendos to help in reducing the derogatory nature of such poems. Instead, the imagery used help in addressing sexuality indirectly, and helps in making the poems more presentable. Carpe Diem poetry also has a number of benefits to the Renaissance period sinceShow MoreRelatedCarpe Diem Essay659 Words   |  3 Pages The Latin phrase carpe diem can be translated into English as seize the day. Seizing the day means making the most out of ones life. It is a theme that is commonly found in literature, most notably, poetry. Poetry, like most of literature, goes through periods of change. In the seventeenth century, poetry began to move away from humanism and began to explore the everyda y mans thoughts and feelings. Robert Herrick and Andrew Marvell were two poets who wrote during this time of change.Read MoreThe s Coy Mistress By Andrew Marvell And The Flea1919 Words   |  8 PagesThe representation of sexual pleasure and intercourse throughout â€Å"To His Coy Mistress† by Andrew Marvell and â€Å"The Flea† by John Donne functions as a way to present, confirm and refute the traditional stereotypical view of carpe diem love poetry. The speakers within both poems aim to â€Å"seize the day† by wooing and taking advantage of women and their virginity and sexuality. They not only want to take advantage of the time they have but also make sure they do not regret not doing anything in the futureRead More To His Coy Mistress Essay: The Carpe Diem Motif833 Words   |  4 Pages The Carpe Diem Motif in To His Coy Mistress nbsp; Seize the day. For cavalier poets, there seemed to be little else they found nearly as interesting write about than the carpe diem concept. The form of carpe diem poetry is generally consistent, almost to the point of being predictable. Though Andrew Marvell worked with the same concepts, his modifications to them were well-considered. In To His Coy Mistress, Marvell makes use of allusion, metaphor, and grand imagery in order to conveyRead MoreLiving Life to Its Fullest--Andrew Marvell’s Poem, â€Å"to His Coy Mistress†948 Words   |  4 PagesLife to its Fullest â€Å"Carpe diem† is a Latin phrase that is commonly translated as â€Å"seize the day.† Many poems contain ideas that are similar to that of carpe diem. They discuss how one must cherish every moment of his or her life because life is limited and will eventually come to an end. Andrew Marvell’s poem, â€Å"To His Coy Mistress,† is an example of a carpe diem themed poem. Through the use of invigorating imagery, multiple tones, and thought-provoking metaphors Marvell develops an allegoryRead More Theme of Carpe Diem in A Fine, a Private Place by Ackerman and To His Coy Mistress by Marvell866 Words   |  4 Pages The words carpe diem mean â€Å"seize the day† in Latin. It is a theme that has been used throughout the history of literature and has been a popular philosophy in teaching from the times of Socrates and Plato up to the modern English classroom. Carpe diem says to us that life isn’t something we have forever, and every passing m oment is another opportunity to make the most out of the few precious years that we have left. In the poems â€Å"A Fine, a Private Place† by Diane Ackerman and â€Å"To His Coy Mistress†Read MoreEmphasizing The True Meaning Of Poems By Andrew Marvell And John Donne s A Valediction : Forbidding Mourning1148 Words   |  5 Pagesâ€Å"Emphasizing the True Meaning of Poems† Around the seventeenth century the poets Andrew Marvell and John Donne expressed their feelings through poetry. Both John Donne, born in 1572 and Andrew Marvell, born in 1621 in England, are known for their ideas of metaphysical poetry. Metaphysical poetry is a persuasive poem that uses a conceit. It focuses on imagery, paradoxes, arguments, philosophy and religion. Andrew Marvell’s â€Å"To His Coy Mistress† and John Donne’s â€Å"A Valediction: Forbidding MourningRead More Analysis of To His Coy Mistress by Andrew Marvell Essay809 Words   |  4 PagesAnalysis of To His Coy Mistress by Andrew Marvell Andrew Marvells elaborate sixteenth century carpe diem poem, To His Coy Mistress, not only speaks to his coy mistress, but also to the reader. Marvells suggests to his coy mistress that time is inevitably rapidly progressing and for this he wishes for her to reciprocate his desires and to initiate a sexual relationship. Marvell simultaneously suggests to the reader that he or she should act upon their desires as well, to hesitate no longerRead MoreThe Metaphysical And Victorian Concept Of Love Essay1308 Words   |  6 Pagesin Porphyria s Lover by Robert Browning with the playful love in nature in To His Coy Mistress by Andrew Marvell. Love has multiple definitions and it has so far remained among the most complex subject that require a single particular definition to define its meaning. Plato once said At the touch of love everyone becomes a poet and that s why may be we have so many diverse poetry on the subject of love with so many different definitions of love that are av ailable. Shakespeare wrote inRead More The Poetry of Andrew Marvell and John Donne Essay951 Words   |  4 PagesThe Poetry of Andrew Marvell and John Donne The seventeenth century was an era of beautiful poetry. Two poets in particular, Andrew Marvell and John Donne, wrote carpe diem poetry full of vivid imagery and metaphysical conceits. Each conveyed the message of living for the now. This message can be clearly seen in the poems To his Coy Mistress by Marvell and Donne’s Flea. By using clever metaphors and meter, the poems not only are symbolic, but have almost a physical aspect to them. ThoughRead More Comparing Andrew Marvells To His Coy Mistress and John Donnes Flea765 Words   |  4 PagesAndrew Marvell’s To His Coy Mistress and John Donne’s Flea Andrew Marvell and John Donne both wrote â€Å"carpe diem† poetry full of vivid imagery and metaphysical conceits. This message can be clearly seen in the poems To His Coy Mistress by Marvell and Donne’s Flea. Though both poems take a similar approach to the topic addressed, it is Marvell that writes more thoughtfully and carefully, coercing instead of Donne’s seemed demanding\begging. The speaker in â€Å"Coy Mistress† is trying to convince

Measuring Customer Service at American Express Essay Example For Students

Measuring Customer Service at American Express Essay Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and responsive to the needs of the consumer. American Express sends out customer service surveys to the card members that call in to the telephone service center. The surveys are sent out randomly with a coding on the bottom of the survey so that the results and comments are given back to the correct employee. The employees are aware that any card member that they speak to could receive a survey. With this said, each employee goes through extensive training on the telephone behaviors that must be demonstrated while speaking to card members. The employees also go through extensive training on the policies and procedures that each card product and service has. This training is to ensure that each card member is handled with the most utmost professional behavior and their issues are handled correctly. Once the surveys are returned to the company, they are returned to the Customer Satisfaction Action Team. This team reviews the surveys, separates them by employee and then by the results.. The results are separated by Excellent and Very Good and then Fair and Poor marks. The card members that score a Fair or Poor mark on the survey is called back by one of the team members and the issue is discussed further to find out why the survey was marked that way. The comments that the card members make on the surveys are returned to the employees team leaders. The team leader gives the feedback to the employee and discusses with them their best practices or opportunities that need to be worked on. This tool is an excellent way to get in touch with our card members and to see how they feel the company is doing and what they feel is going right and what needs to be worked on. By doing this the company can take this information and better the customer satisfaction by either up training of employees are reviewing and possibly changing the policies or procedures. American Express conducts key manager meetings biweekly, and a company-wide review on a monthly basis. During these managerial and company reviews, the senior executives identify key metrics driving the success of the companys mission, including those metrics that would benefit most from significant improvement. These meetings are beneficial because it gives each site within the company able opportunity to give their ideas and feedback on the comments that they are seeing on the surveying in their centers. With the insight from each center, all centers can learn and develop from each other therefore, able to change whatever is needed to be changed to exceed in our customer satisfaction. Project Plan This proposal outlines the use of a customer satisfaction survey and seeks to answer the management question: What is the current customer satisfaction with the level and type of customer service provided by American Express? The study will explore the conceptual framework of customer service quality, the positive and negative impacts of customer service quality on American Express, and the effect of favorable and unfavorable customer intentions on perceived quality using survey research. Armed with the statistical analyses outlined below, the operations management team will identify current trends in customer satisfaction in a proactive attempt to resolve any issues. The study and development of customer service techniques and customer retention management programs has blossomed into its own industry. This increasing focus on customer satisfaction is not surprising, given the positive correlation between happy customers and successful companies illustrated in countless marketing research studies. This study will outline the relationship between customer satisfaction with customer service and customer retention at American Express. To support the findings, we will conduct an empirical study focusing on the relationship between perceived customer service quality and customer intentions. .u3697e042e6be2dbea9b01783ddcc7303 , .u3697e042e6be2dbea9b01783ddcc7303 .postImageUrl , .u3697e042e6be2dbea9b01783ddcc7303 .centered-text-area { min-height: 80px; position: relative; } .u3697e042e6be2dbea9b01783ddcc7303 , .u3697e042e6be2dbea9b01783ddcc7303:hover , .u3697e042e6be2dbea9b01783ddcc7303:visited , .u3697e042e6be2dbea9b01783ddcc7303:active { border:0!important; } .u3697e042e6be2dbea9b01783ddcc7303 .clearfix:after { content: ""; display: table; clear: both; } .u3697e042e6be2dbea9b01783ddcc7303 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u3697e042e6be2dbea9b01783ddcc7303:active , .u3697e042e6be2dbea9b01783ddcc7303:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u3697e042e6be2dbea9b01783ddcc7303 .centered-text-area { width: 100%; position: relative ; } .u3697e042e6be2dbea9b01783ddcc7303 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u3697e042e6be2dbea9b01783ddcc7303 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u3697e042e6be2dbea9b01783ddcc7303 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u3697e042e6be2dbea9b01783ddcc7303:hover .ctaButton { background-color: #34495E!important; } .u3697e042e6be2dbea9b01783ddcc7303 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u3697e042e6be2dbea9b01783ddcc7303 .u3697e042e6be2dbea9b01783ddcc7303-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u3697e042e6be2dbea9b01783ddcc7303:after { content: ""; display: block; clear: both; } READ: Political science Essay My proposal is to have the .